Shipping policy

Thank you for shopping with SHEUNG YUEN CAFE LIMITED. We are dedicated to delivering your consumer electronic products accurately, in perfect working condition, and within a reasonable timeframe, ensuring your shopping experience is smooth and satisfactory.

1. Order Processing Time
All orders are processed within 2-3 business days (excluding weekends and public holidays) after we receive your order confirmation. Order processing includes inventory verification, product quality inspection, and secure packaging—critical steps to ensure your electronic items are well-protected for transit. In case of high order volume that may extend processing time, we will promptly notify you of any significant delays.

2. Shipping Rates and Delivery Estimates
Shipping fees for your order will be automatically calculated and clearly displayed at the checkout page, based on your shipping destination and package weight. 
Estimated delivery times:
Standard Shipping: 15 business days
Please note that delivery times are only estimates and may be affected by carrier delays, customs clearance procedures, weather conditions, logistical constraints, or holidays.

3. Shipment Confirmation and Order Tracking
Once your order is shipped, we will send you a shipment confirmation email containing detailed tracking information. Tracking details usually become accessible within 24-48 hours after shipment, allowing you to monitor your package’s progress in real time.

4. Incorrect Address Disclaimer
Please double-check and ensure your shipping address is accurate and complete during checkout. SHEUNG YUEN CAFE LIMITED is not liable for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address error, additional reshipping fees may apply.

5. Lost or Damaged Packages
Lost Packages: If your package is lost in transit, please contact us within 7 days of the estimated delivery date to initiate an investigation.
Damaged Items: If your electronic product arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged item, its packaging, and the shipping label. We will review the situation promptly and take appropriate measures to resolve the issue, such as providing a replacement or refund.

6. International Shipping and Customs Notice
For international shipments, customs duties, taxes, or import fees may be imposed by the destination country’s customs authorities. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We ensure all shipments comply with international electronic product shipping standards, including proper documentation for lithium-ion batteries (if applicable) to avoid customs delays.

7. Contact Information
If you have any questions, concerns, or need assistance regarding this Shipping Policy, please feel free to contact us:
Trade name: SHEUNG YUEN CAFE LIMITED
Email: support@sheungyuenhq.shop
Physical address: Shop No. EF06, G/F, East Wing, TKO Gateway, Sheung Ning Road, Tseung Kwan O, New Territories, Hong Kong